At Nouvera, we are pleased to offer FREE standard shipping on all orders.
Order Tracking
Do all orders include tracking?
Yes! Every order comes with a tracking link and tracking number, which will be sent to your email as soon as your package is dispatched.
When will my tracking update?
Please allow up to 48 hours after receiving your dispatch email for the tracking link to update with live carrier information.
How do I track my shipment?
You can track your order directly using the link in your shipping confirmation email or by visiting our Order Tracking Page.
Customs, Taxes & Import Duties
Orders reaching international or final destinations may be subject to local import duties, taxes, or customs fees. These charges are the responsibility of the customer. Because rates vary widely by location, we recommend contacting your local customs office for specific details prior to placing your order.
Damaged, Lost, or Stolen Packages
We take great care to inspect and securely pack every item prior to shipment.
- Transit Issues or Damage: Once a package leaves our facility, shipping carriers are responsible for handling and delivery. If your package arrives damaged or is delayed/lost in transit, please reach out directly to the shipping carrier to file a claim.
- Addressing & Stolen Items: Please double-check your shipping details at checkout. Nouvera cannot be held responsible for lost or misdelivered items due to customer address errors, nor for packages marked as delivered that are stolen after delivery.
Need Further Assistance?
We’re always here to help guide you through any issues or questions about your delivery. Feel free to reach out to our dedicated support team at [email protected].